Yak Chat AI Voice Chat FAQ | Cannabis & CBD Customer Service

FREQUENTLY ASKED QUESTIONS

What kind of return on investment (ROI) can I expect from implementing Yak Chat?

Increased Sales Conversions: By instantly answering product questions and guiding customers, Yak Chat can help convert inquiries into sales, both online and in-store.
‍Reduced Staff Costs: Yak Chat handles a high volume of routine inquiries, freeing up your staff to focus on more complex customer interactions, in-store service, and other revenue-generating activities. This can lead to significant savings in labor costs over time.
‍Improved Customer Satisfaction & Loyalty: 24/7 instant support leads to happier customers who are more likely to become repeat buyers and recommend your shop.
‍Data-Driven Insights: Call data provides valuable insights into customer questions and needs, allowing you to optimize your product offerings, website FAQs, and marketing efforts. We can provide estimated ROI projections based on average call volumes and industry benchmarks. We also track key metrics in our monthly reports to demonstrate the ongoing value of Yak Chat.

How easy is it to integrate Yak Chat with my current phone system and website?

We understand ease of integration is crucial. Yak Chat is designed for straightforward implementation. Integration typically involves:
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‍Phone System Integration: Yak Chat can integrate with most standard phone systems. The specifics will depend on your current setup, but we strive for a seamless connection. Your phone service provider most likely has a way to forward your number.
‍Website Integration (Optional): If you want to offer voice chat on your website, we provide code snippets that are easily embedded.
‍Knowledge Base Setup: We provide a user-friendly interface for you to input your shop's information, product menu, FAQs, and other relevant data. We offer onboarding support to help you build your initial knowledge base efficiently. Our technical support team will guide you through the entire integration process, ensuring a smooth and hassle-free setup.

How much time will my staff need to spend managing and maintaining Yak Chat?

One of the key benefits of Yak Chat is its ability to reduce staff workload. Ongoing management is designed to be minimal and efficient:
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‍Weekly Fine-Tuning (Yak Chat Team): Our team handles the weekly review of call recordings and fine-tunes Yak Chat's responses to continuously improve accuracy and address new questions. This is largely hands-off for your staff.
‍Knowledge Base Updates (Client-Managed): You will have control over your Yak Chat knowledge base to update product information, hours, promotions, and FAQs as needed. This is designed to be user-friendly and can be done quickly through our online interface. The frequency of updates depends on how often your shop's information changes. We also integrate with online menu or POS
‍Minimal Daily Monitoring: Daily monitoring is generally not required. Our monthly reports will highlight key trends and areas for potential knowledge base updates.

Can Yak Chat handle complex or unusual customer questions?

While Yak Chat excels at handling frequently asked questions, it is designed with smart fallback options for more complex or unusual inquiries:
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‍"I Don't Know" Responses: If Yak Chat encounters a question it is not trained to answer, it will provide a polite "I'm sorry, I don't have the answer to that" response.
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‍Offer to Connect to Staff (Configurable): You can configure Yak Chat to offer to connect the customer to a live staff member during business hours for complex questions.
‍Alternative Contact Information: Yak Chat can provide your shop's phone number, email, or website for customers who need further assistance.
‍Continuous Learning: Our weekly fine-tuning process uses call recordings to identify question gaps. We continuously expand Yak Chat's knowledge base to handle a wider range of inquiries over time.

How secure is customer data and call recordings with Yak Chat?

Data security and customer privacy are top priorities. Yak Chat employs robust security measures:
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‍Data Encryption: Call recordings and all customer data are encrypted both in transit and at rest.
Secure Data Centers: We utilize secure, compliant data centers with strict access controls.
‍Limited Access: Access to call recordings is restricted to a small, authorized quality assurance team.
‍Compliance with Privacy Regulations: We adhere to relevant data privacy regulations. We recommend you also inform your customers about call recording to ensure full transparency and compliance. We are happy to discuss our security protocols in more detail and address any specific security concerns you may have.

What happens if Yak Chat provides inaccurate information?

We strive for high accuracy, and our weekly fine-tuning process is designed to minimize inaccuracies. However, in the rare event that Yak Chat provides incorrect information:

‍Continuous Improvement: Our call review process is designed to identify and correct any inaccuracies in Yak Chat's responses. We prioritize correcting errors promptly.
‍Client Feedback Loop: We encourage you to provide feedback if you or your staff become aware of any inaccurate information provided by Yak Chat. This helps us quickly address and correct any issues.
‍Disclaimer: It's important to remember that Yak Chat is an AI assistant and should not be considered a substitute for professional advice (medical or legal). We recommend including appropriate disclaimers where necessary, especially regarding product remedies.

Can Yak Chat be customized to reflect my brand's voice and personality?

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What kind of reporting and analytics do you provide?

We offer comprehensive monthly reports to track Yak Chat's performance and provide valuable insights:

‍Call Volume Metrics: Total calls, average duration, call volume trends.
‍FAQ Coverage Rate: Percentage of questions answered directly by Yak Chat, and how it improves over time.
‍Escalation/Fallback Rate: Frequency of calls requiring human intervention (if applicable).Top Frequently Asked Questions: Insights into common customer inquiries.
‍Trending Questions: Emerging customer interests and concerns.
‍Identified Knowledge Gaps & Improvements: Highlights from our weekly fine-tuning process and how it's making Yak Chat better.
‍Actionable Recommendations: Specific suggestions for you to further optimize your Yak Chat knowledge base and customer service. These reports are designed to be clear, actionable, and demonstrate the ongoing value of Yak Chat.

What level of customer support do you offer for Yak Chat clients?

We are committed to providing excellent support to our Yak Chat clients:

‍Onboarding Support: We provide dedicated support during the initial setup and integration process to ensure a smooth launch.
‍Technical Support: Our technical support team is available to assist with any technical issues or questions you may have.
‍Knowledge Base Training: We provide guidance and training on how to effectively manage and update your Yak Chat knowledge base.
‍Account Management (Depending on Plan): Depending on your service plan, you may have a dedicated account manager to provide ongoing support and strategic guidance.
‍Regular Communication: We maintain open communication channels to address your needs and ensure your satisfaction with Yak Chat.

How does Yak Chat handle age verification for age-restricted cannabis and CBD products?

Yak Chat itself does not perform direct age verification, as voice AI cannot visually confirm ID. However, it plays a crucial role in guiding customers through your age verification process:

‍Age Restriction Information: Yak Chat is programmed to clearly state the legal age requirements for purchasing cannabis and CBD products in your location.
‍ID Requirement Information: Yak Chat informs customers that they will need to present valid photo ID to purchase age-restricted products, whether in-store or for delivery/pickup.
‍Guidance on Verification Process: Yak Chat can explain your shop's specific age verification procedures (e.g., in-store ID check at point-of-sale, online age verification for delivery orders).
‍Compliance Messaging: Yak Chat's messaging is designed to reinforce your shop's commitment to legal compliance and responsible sales practices. The actual age verification process will still be handled through your existing in-store or online procedures, but Yak Chat ensures customers are informed and prepared for this process.

Can Yak Chat handle multilingual customer interactions?

Yes, Yak Chat offers multilingual support to reach a broader customer base:

‍Language Detection: Yak Chat can often detect the language a customer is speaking and respond in that language.
‍Supported Languages: We currently support [List Supported Languages - e.g., English, Spanish, French. We are expanding our language offerings.
‍Customizable Knowledge Base per Language: You can create and manage separate knowledge bases for each language to ensure culturally relevant and linguistically accurate responses.
‍Multilingual Setup Support: Our team will assist you in configuring multilingual support during the setup process.
‍Future Language Expansion: We are continuously working to add more languages to Yak Chat based on client demand and market needs.

What are the pricing options for Yak Chat and are there different service plans available?

Our pricing is structured to be competitive and value-driven, taking into account factors such as:

‍Your Shop's Size and Call Volume: We understand that shops have varying customer interaction volumes. Our plans are designed to scale appropriately with the estimated number of calls and website chat interactions Yak Chat will handle for your business.
‍Feature Requirements: Different service plans offer access to a range of features. These features can include advanced capabilities such as website chatbot integration, multilingual support, text-to-action links for enhanced customer engagement, detailed reporting and analytics, and dedicated account management for premium support.
‍Customization Needs: For shops requiring highly tailored AI solutions, we offer customization options that may influence pricing.

Yak Chat AI Voice Service FAQs

FREQUENTLY ASKED QUESTIONS

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